POSITION FILLED
SERIOUS APPLICANTS ONLY - IMMEDIATE HIRE
THIS IS NOT A WORK FROM HOME/REMOTE POSITION
We are looking for a friendly and outgoing customer service representative for our fun and fast paced growing company. We are looking for the following qualities in our future team members:
- Patient
- Empathic
- Critical Thinker
- Passionately Communicative
- Problem Solver
- Team Player
- Efficient
Customer feedback is what keeps our company going! Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage incoming customer calls
- Respond to all emails daily
- Respond to social media messages on all platforms (Facebook, YouTube, Instagram)
- Respond to social media comments (Facebook, YouTube, Instagram)
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers and achieve excellent customer satisfaction.
- Process orders and returns
Skills
- Proven customer support experience or experience as a client service representative
- Quick, Efficient and Accurate Typing Skills
- Strong phone contact handling skills and active listening
- Familiarity with Shopify and Shipstation
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Knowledge of Photoshop and Adobe Premiere Pro is preferred
- Familiarity with Social Media Platforms
- Ability to multitask, prioritize, and manage time effectively
- Knowledge of cars and parts
- Fast learner
Job Type: Full-time
Salary: $17.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Paid training
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
- Sick days
COVID-19 considerations:
Personal protective equipment provided or required Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place All warehouse clerks are required to wear masks and keeping distance is encouraged.
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year Preferred
- Social media management: 1 year Preferred
- Knowledge about cars: Preferred
Please do not comment, email your resume to: info@hirevsports.com
Subject line: Customer Service Representative