We offer local support and hassle free warranty.

We aim to respond to all inquiries within 24hrs.

We ensure our products are made according to premium specifications with upgraded LED's and other cosmetic changes.

With our products on hand, you will receive your order within 3-7 business days.

Returns are accepted within 30 days. Restrictions apply.

DEFECTIVE RETURNS:

Before concluding your product is defective, use all troubleshooting methods
and contact us for any questions.

Return shipping label will be provided if we determine the product is defective.

Defective products must be returned for exchange or replacement.

Upon receiving the product, it will be tested for a defect identified by the customer and if the claim is correct, a full refund including shipping (if any) will be credited back.

If a customer is returning a product due to bad fitting or any other issues, we will ask the for photos and / or video of the fitment issues. If we determine there is an issue, we may ask the customer to send the product back to us so we can test it ourselves. If the fitting is bad or it has other defects, we will issue a full refund or send a full/partial replacement set/piece but if the product doesn't have bad fitting or any other issues, only 50% store credit will be issued and all other applicable fees will be deducted from the amount paid or we will send the same product back and reshipping fee's will be charged to the customer. HRS is not responsible for any charges incurred for product installation.

If the product returned is damaged in any capacity, a refund will not be issued.

Before purchasing our products, the customer must ensure if they will be able to install the product or find a shop who can perform the installation. If the
product is being returned due to this reason, all applicable fees such as shipping and restocking will be charged from the paid amount. The products
returned must be in a brand new condition. Products that have been partially or fully installed cannot be returned.

NON DEFECTIVE RETURNS:

A refund will be issued upon receiving the item.

The original shipping fee is non refundable.

Buyer is responsible for return shipping.

A 15% restocking fee will be charged to the buyer.

Must be returned in original box with all hardware and pieces.

Returned product must be in new (unused and not installed) and resell-able as new condition otherwise 50% store credit will be issued if the return is approved.

If the product returned is broken/damaged or in non sell-able condition, there will be no refund.

If a customer states that the product is defective and returns it to us, we will inspect the return. If the product is not defective, all applicable fees including shipping to and from the customer and 50% restocking fee will be charged- NO EXCEPTIONS.

If the product purchased from HRS is defective or damaged, you must notify us within 7 days. Once the inquiry is received, we will send a replacement within 24-48 hrs if the product is in stock. If it’s out of stock, it may take up to 90 days for us to send you a replacement. We require all of our customers to do a proper troubleshooting test and to document the whole process through video. If proper troubleshooting steps are not followed, a replacement will not be issued. Once the troubleshooting steps are completed and documented, a replacement piece will be shipped out immediately (if in stock) to the customer. We will require customers to ship the defective piece back to us (return shipping label will be provided). Once the defective piece is received, it will be tested by our team again. If the item is not defective, the customer’s warranty on future replacements will be voided on said product. We will need the following information below:

Clear pictures and videos of the defect.

Video proof to show the troubleshooting is done correctly.

Video must be in full resolution. If the video file is large, use www.wetransfer.com and use the email info@hirevsports.com to upload the video.

After receiving a replacement piece or set, the previous piece or set needs to be destroyed. A video and picture proof will be required to show the damaged piece or set. If you fail to do so, you will not be qualified for future replacements. By providing the above required information, your replacement will be processed as soon as possible.

Please note: Depending on the availability, the replacement piece will be either used or new.

If the product under warranty is not available or has been discontinued. We may offer you the current like product that is available as a warranty replacement. For tail lights and reflector sets, we may offer you a new replacement set from the versions we currently carry and that are currently in stock. Please note that all replacement products are only covered by the original products warranty and do not come with a new warranty.

No exchanges will be issued on products that have been damaged, used, or modified.

Buyer is responsible for all shipping costs including return shipping for original item purchased and shipping for the exchanged product and any other associated fees, including re-delivery fees if applicable.

In all cases, once we receive a returned product, we will examine it and will process the appropriate, applicable refund as early as the same day. Depending on the method of payment, refunds should post within 1-10 business days.

HRS offers *ONE YEAR WARRANTY on Tail Lights. All other products have a 6 months limited warranty from the date of purchase to the original buyer. Our warranty is local which means you don’t have to deal with the manufacturer. If the item is defective, you send it back to us or in most cases, we will send you a replacement and advise you to either destroy or keep the original.

*Camry XSE Style tail lights comes with 6 months warranty only.
If the product is damaged through user error, it will not be covered under warranty.

Warranty is non transferrable.

Defects such as lens cracking which occurs due to extreme heat or cold is not covered under warranty.

HIREV Sports is not responsible for any issues that may occur with your vehicle due to installing or using this product (this includes but is not limited to: electrical issues, error messages on your dash, voiding of your vehicle warranty). HRS and the Manufacturer Product warranty do not cover any cost associated with any installing of new or replacement parts, diagnostics, troubleshooting or repairs to your vehicle due to issues associated with installation of any aftermarket parts.

If the product under warranty is not available or has been discontinued. We may offer you the current like product that is available as a warranty replacement. For tail lights and reflector sets, we may offer you a new replacement set from the versions we currently carry and that are currently in stock. Please note that all replacement products are only covered by the original products warranty and do not come with a new warranty.

While processing your order, we may request additional information from you such as:

• Photo of your ID
• Photo of the Credit card used
• Utility bills

All the required documents above must have the same name and address as the one listed on the order.

Please note all packages have a signature requirement on them for delivery.

If the customer has the shipping company remove the direct signature requirement and has authorized them to deliver it without one or leave it at their door. This waives all liability and HIREV SPORTS will not be responsible for any stolen packages.

If a customer lives in an apt/condo complex, the order will ship to the nearest UPS/FedEx store. There may or may not be a pick up fee when picking up the package. Customers will be responsible for all fees.

If a package is shipped to the nearest FedEx location, customer is responsible to track the package and pick it up as soon as possible once it shows ready for pickup. If the package comes back to us, customer will be responsible to pay for the shipping again as well as the return package fee. If the customer wants a refund, it will be issued and the orginal shipping fee and return package fee will be deducted from the refunded amount.

We ship all our packages from Addison, TX. Depending on your location, shipping could take between 2-9 business days. Due to the recent pandemic, some items may take up to 30 days to deliver.

Inspect your product before installation. If the product comes in damaged, missing any items or is the incorrect item or color. The customer must inform us within 7 business days of receiving the delivery. If you fail to do so, it will be considered a user error.

Look for cracks, gouges, crushed corners, or missing items before installation.

If there is damage to the box, make sure to take clear pictures of the shipping label, outside box, inside box, broken content and send them to us otherwise all claims will be denied.

Once the product is installed, any claims for damage, physical imperfections or incorrect item will not be accepted. HIREV Sports is not responsible for associated cost due to installation or removal of any products with an issue. 

If the product received is damaged, the customer must retain the product for up to 30 days in case the carrier wants to come and pick it up or examine it.

UPS & FEDEX require a min of 7 pictures. Pictures must meet the criteria below:

Damaged merchandise inside the box displayed as it arrived to you.

Packaging material used (bubble wrap, Styrofoam, etc.)

Damaged item outside of the box.

A close-up of the shipping label with tracking number.

If available, a close-up of the box manufacturer's certificate (BMC).

1 photo displaying the top and 2 sides.

1 photo displaying the bottom and the opposite sides.

We ship all orders via UPS/FedEx Ground or USPS Priority mail. We highly recommend buying (optional) insurance for your package against theft and damage. If shipping insurance is not purchased and the item is stolen, lost or damaged, HRS WILL NOT BE RESPONSIBLE and you must file a claim on your own with UPS/Fedex or USPS. Insurance does not cover user errors or damages that occur during installation.

We offer full warranty on products going to Canada and other countries (please refer to the product description for the duration of warranty). However, due to high shipping costs, the customer will be responsible for shipping charges in case of warranty issues or replacements.

For your information, aftermarket parts may or may not fit perfectly. Therefore, please do your research before purchasing any products as returns or exchanges will ONLY be accepted for fitment issues or other defects, under the condition that the customer pays for all shipping charges.

Please be advised, all products are designed for and tested on US vehicles only. Plesae do your research and verify that these parts will fit and work on your vehicle before purchasing. We do not have any information on compatability on non US models.

Please be aware, customers are responsible for import duties, taxes and customs on all packages shipping internationally.

If you have not received your package but see "delivered" when tracking through UPS or USPS*, please follow these steps:

File a police report through your local police station.

Once the report is filed, send the official copy to info@hirevsports.com with your Order #.

HIREV SPORTS will submit your report to the carrier to complete the claim.

You then have the option to receive a new package, if in stock, or receive a full refund.

*Many packages delivered via USPS will actually be at your door a few days after the date of delivery you see when tracking. For all missing USPS packages, please wait a few days before completing the steps above - we are certain you will receive your package!

Open Box products comes with 30 days warranty only. Clearance or discontinuing products does not come with any warranty. All sales are final. There will be no refunds, returns or exchanges on products listed under AS-IS or Clearance section. Please refer to the product description before proceeding with your purchase.

Please visit: https://hirevsports.com/pages/sponsorship for more details.

Sponsored products do not come with warranty. In most cases, sponsored R&D products are offered to the customer/partner with the purpose of testing fitting, product functionality and performance.

Products offered for free with a purchase or promotional/sample products does not come with any sort of warranty. 

All of our products are aftermarket therefore they may or may not come with installation instructions, however we have installation instruction videos for most of our products and more to come soon.

Professional installation is highly recommended. Be gentle with all the plastic tabs. For any questions or concerns, please email us at info@hirevsports.com. 

When installing HRS products, please make sure your car's ignition is not engaged. It is highly recommended to use a masking tape so the paint on your vehicle doesn't get damaged. Please be aware that aftermarket products sometimes don't have perfect fitment therefore customers may need to make some minor adjustments to make them fit perfectly. If going to a professional for installation, make sure the shop knows how to install aftermarket products. Dealerships will not install aftermarket products and in case of any problems, they will blame the parts.

HIREV Sports is not responsible for any issues that may occur with your vehicle due to installing or using this product (this includes but is not limited to: electrical issues, error messages on your dash, voiding of your vehicle warranty). HRS and the Manufacturer Product warranty do not cover any cost associated with any installing of new or replacement parts, diagnostics, troubleshooting or repairs to your vehicle due to issues associated with installation of any aftermarket parts.

Lighting products may or may not include DOT / SAE stamps from the manufacturer. This is not something that HIREV SPORTS request or can control. User installs this products at their own discretion. Please check your local laws before purchasing or installing any lighting products from us. Lighting products cannot be returned if you purchase them and they do not pass inspection or cannot be used in your area. 

LIMITED WARRANTY

Product will be replaced for any physical or electrical failures that arise from normal use throughout the full ownership of the original purchaser. Warranty varies by product. Please refer to the products listing page for specific warranty information. Warranty is non-transferrable. Common wear and tear is not a cause for replacement parts. Physical damage or modifications is not covered under warranty.

MAKING A CLAIM

Please reach out to Morimoto customer service (Email or Call at: 404-220-7940) department for help identifying the root cause of your problem. They will assist with troubleshooting to identify what needs to be replaced. Morimoto may require you to send the defective product back to them in exchange for a new unit. When contacting Morimoto, make sure to send them all applicable photos and video of the defect so your claim can be processed quickly.

COMPONENTS

If you buy a brand-new car and the radio button doesn't work, you take the car in for service, and they replace the button. Likewise, if a component that's part of a kit or assembly has failed, we will gladly replace the affected part, but not the entire system, as that's unnecessary. If a bulb fails in less than one year, a single bulb will be replaced. If a bulb fails after one year, but still within the warranty period, we will issue a set of two bulbs to ensure color consistency.

DISCONTINUATIONS

If the manufacturer has discontinued an item, the current equivalent of the same product will be offered as a replacement, and if logical to do so, we will offer 50% off a second unit to match. If no modern equivalent exists, we will issue you store credit equal to what you originally paid.

RETURNS

If you have owned the part for more than 30 days, we are unable to issue a refund in lieu of a replacement.

LABOR / OTHER EXPENSES

All warranties cover the product itself. Due to the range of variables, neither we nor the product's manufacturer will be held responsible for any addition costs (labor, installation, rental cars, downtime, etc.) If you end up with a $600 invoice after the local Lamborghini dealership swapped out a bad bulb for you, do you really think that's on us?

HOW ARE WARRANTY REPLACEMENTS SHIPPED?

US Customers: All replacement parts will be shipped ground at no charge to you.

MISSING / WRONG PARTS

Thank to our advanced warehouse management system, our shipment accuracy is 99.9%. All inventory is barcoded, and until each item is scanned in the correct quantity, the system will not generate a shipping label to seal the box. That said, it's not impossible, so you can help us help you by providing photos of the parts you received, the packing slip, and the packaging it arrived in. We will work together with you to help ensure that you receive what you ordered. Please notify us within 7 days of delivery. (No, we can't help if you just got around to that project you planned back in 2014!)

For more information about Morimoto products, please visit the link below:

MORIMOTO PRODUCTS

All aftermarket tail lights are breathable in order for air to pass through otherwise the lens would crack from inside. If you see fog building up inside the tail lights, please rest assured that this fog will go away on its own as the vehicle enters normal temperatures.

If you see condensation such as water or water droplets inside of your tail lights, please contact us to resolve this issue as condensation is covered under warranty. Please refer to the pictures below to differentiate between fog and condensation.