NOW HIRING - CUSTOMER SERVICE REPRESENTITIVE

APPLY ONLY IF YOU HAVE AUTOMOTIVE KNOWLEDGE

We are looking for a friendly and outgoing customer service representative for our fun and fast paced growing company. We are looking for the following qualities in our future team members:

• Patient
• Empathic
• Critical Thinker
• Passionately Communicative
• Problem Solver
• Team Player
• Efficient
• Positive demeaner

Customer feedback is what keeps our company going! Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage incoming/outgoing customer calls
• Respond to all emails daily
• Respond to social media messages on all platforms (Facebook, YouTube, Instagram)
• Respond to social media comments (Facebook, YouTube, Instagram)
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents such as shipping claims
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers and achieve excellent customer satisfaction.
• Process orders and returns
• Help with packing orders if needed
• Loading and unloading deliveries if needed

Skills

• Proven customer support experience or experience as a client service representative
• Quick, Efficient and Accurate Typing Skills
• Strong phone contact handling skills and active listening
• Familiarity with Shopify and Shipstation is a plus but not required
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication
• Knowledge of Photoshop and Adobe Premiere Pro is a plus but not required
• Familiarity with Social Media Platforms
• Ability to multitask, prioritize, and manage time effectively
• Knowledge of cars and parts (Headlights, Taillights, Body kits, etc.) is a must
• Fast learner
• Sales background is a plus

Job Type: Full Time

Pay: $17 - $19 per hour