REPLACEMENT REQUIREMENTS:
We strive for 100% customer satisfaction and our goal is to ensure all customers have an enjoyable purchasing experience. If you find any problems with our products or service, please do not hesitate to contact us. We believe all issues are fully resolvable to satisfaction. Please discuss any questions or concerns with us before leaving a negative review.
- In case of any defect, (i.e condensation or defective LED), customer must provide us with videos and pictures clearly showing the defect. Video must be full resolution so the defect can be seen. If the video file is too large to send, please use www.wetransfer.com and use our email: info@hirevsports.com.
- We require all of our customer to do a proper troubleshooting test (as shown in the video below) and to document the whole process through video. If these steps are not followed, a replacement will not be issued. Once the troubleshooting steps are completed and documented, a replacement piece will be shipped out immediately (if in stock) to the customer. We will require customers to ship the defective piece back to us (return shipping label will be provided); Once the defective piece is received, it will be tested by our team again. If the item is not defective, the customer's warranty will be voided on said product.
SHIPPING & RETURNS:
We ship all orders via FedEx Ground or USPS Priority mail. We encourage you to buy additional insurance against theft or damage. If additional insurance is not purchased and the item is stolen or damaged in transit, HRS will not be responsible. Buyer must file claim on their own with FedEx or USPS. Accepting your product:- Inspect your product before accepting it from FedEx. Failure to inspect parts will release liability from the carrier and a claim can not be filed.
- Look for cracks, gouges, crushed corners, or missing items before installation.
- NOTE: Inspect parts even if there is no visible damage to the box! Parts can still be damaged without damage to the box.
- A 15% restocking fee will be charged to the buyer.
- Buyer is responsible for return shipping.
- The original shipping fee is non refundable.
- A full product refund will be issued upon receiving the return.
- Returned product must be in new and resell-able condition otherwise 50% store credit will be issue.
- Returns are accepted within 30 days.
- Before concluding your product is defective, please use all troubleshooting method and contact us for any questions.
- Return shipping label will be provided
- Upon receiving the product, full refund including shipping will be credited back.
- No exchanges will be issued on products that have been damaged, used, or modified
- Buyer is responsible for all shipping costs (Return shipping for original item purchased and shipping for the exchanged product) and any other associated fees, including re-delivery fees if applicable.
We strive for 100% customer satisfaction and our goal is to ensure all customers have an enjoyable purchasing experience. If you find any problems with our products or service, please do not hesitate to contact us. We believe all issues are fully resolvable to satisfaction. Please discuss any questions or concerns with us before leaving a negative review.