Refund policy
RETURNS
Returns are accepted within 30 days. Restrictions apply.
DEFECTIVE RETURNS:
- Before concluding your product is defective, use all troubleshooting methods and contact us for any questions.
- Return shipping label will be provided.
- Defective products must be returned for exchange or replacement.
- Upon receiving the product, it will be tested for a defect identified by the customer and if the claim is correct, a full refund including shipping (if any) will be credited back.
- If a customer is returning a product due to bad fitting, we will ask the customer to send the product back to us so we can test it ourselves, If the fitting is bad, we will issue a full refund or send a full/partial replacement set/piece but if the product doesn't have bad fitting, only 50% store refund will be issued and all other applicable fees will be deducted from the amount paid or we will send the same product back and reshipping feel will be charged.
NON DEFECTIVE RETURNS:
- A full product refund will be issued upon receiving the item.
- The original shipping fee is non refundable.
- Buyer is responsible for return shipping.
- A 15% restocking fee will be charged to the buyer.
- Returned product must be in new and resell-able condition otherwise 50% store credit will be issued.
If a customer states that the product is defective and returns it to us, we will inspect the return. If the product is not defective, all applicable fees including shipping to and from the customer and 50% restocking fee will be charged- NO EXCEPTIONS.