Shipping policy
2. REQUIREMENTS FOR REPLACEMENTS
If the product purchased from HRS is defective, you must notify us within 7 days. Once the inquiry is received, we will send a replacement within 24-48 hrs if the product is in stock. If it’s out of stock, it may take up to 90 days for us to send you a replacement. We require all of our customers to do a proper troubleshooting test and to document the whole process through video. If proper troubleshooting steps are not followed, a replacement will not be issued. Once the troubleshooting steps are completed and documented, a replacement piece will be shipped out immediately (if in stock) to the customer. We will require customers to ship the defective piece back to us (return shipping label will be provided). Once the defective piece is received, it will be tested by our team again. If the item is not defective, the customer’s warranty on future replacements will be voided on said product. We will need the following information below:
- Clear pictures and videos of the defect
- Video proof to show the troubleshooting is done correctly
- Video must be in full resolution
- If the video file is large, use www.wetransfer.com and use the email info@hirevsports.com to upload the video.
After receiving a replacement piece or set, the previous piece or set needs to be destroyed. A video and picture proof will be required to show the damaged piece or set. If you fail to do so, you will not be qualified for future replacements. By providing the above required information, your replacement will be processed as soon as possible.
Please note: Depending on the availability, the replacement piece will be either used or new.
3. PRODUCT EXCHANGE
- No exchanges will be issued on products that have been damaged, used, or modified.
- Buyer is responsible for all shipping costs including return shipping for original item purchased and shipping for the exchanged product and any other associated fees, including re-delivery fees if applicable.
In all cases, once we receive a returned product, we will examine it and will process the appropriate, applicable refund
4. WARRANTY ON HRS PRODUCTS
HRS offers ONE YEAR WARRANTY on Tail Lights. All other products have a 6 month warranty from the date of purchase to the original buyer. Our warranty is local which means you don’t have to deal with the manufacturer. If the item is defective, you send it back to us or in most cases, we will send you a replacement and you get to keep the original purchased item.
If the product is damaged through user error, it will not be covered under warranty.
Warranty is non transferrable.
For International orders including Hawaii, Alaska, Puerto Rico, Guam and Canada and other locations, the product warranty is not valid. Product warranty is only valid on purchases made and shipped to customers inside the US Lower 48.
5. SHIPPING
If a customer lives in an apt/condo complex, the order will ship to the nearest UPS/FedEx store. There may or may not be a pick up fee when picking up the package. Customers will be responsible for all fees.
6. DELIVERY TIME
We ship all our packages from Addison, TX. Depending on your location, shipping could take between 2-9 business days. Due to the recent pandemic, some items may take up to 30 days to deliver.
7. RECEIVING / ACCEPTING YOUR PRODUCT
- Inspect your product before installation. If the product comes in damaged or missing items, the customer must inform us within 7 business days of receiving the delivery. If you fail to do so, it will be considered a user error.
- Look for cracks, gouges, crushed corners, or missing items before installation.
- If there is damage to the box, make sure to take clear pictures of the shipping label, outside box, inside box, broken content and send them to us otherwise all claims will be denied.
- Once the product is installed, any claims for damage or physical imperfections will not be accepted.
- If the product received is damaged, the customer must retain the product for up to 30 days in case the carrier wants to come and pick it up or examine it.
8. PICTURES NEEDED FOR UPS & FEDEX CLAIMS
UPS & FEDEX require a min of 7 pictures. Pictures must meet the criteria below:
- Damaged merchandise inside the box displayed as it arrived to you.
- Packaging material used (bubble wrap, Styrofoam, etc.)
- Damaged item outside of the box.
- A close-up of the shipping label with tracking number.
- If available, a close-up of the box manufacturer's certificate (BMC).
- 1 photo displaying the top and 2 sides.
- 1 photo displaying the bottom and the opposite sides.
9. SHIPPING INSURANCE UPON CHECKOUT
We ship all orders via UPS/FedEx Ground or USPS Priority mail. We highly recommend buying (optional) insurance for your package against theft and damage. If shipping insurance is not purchased and the item is stolen, lost or damaged, HRS WILL NOT BE RESPONSIBLE and you must file a claim on your own with UPS or USPS. Insurance does not cover user errors or damages that occur during installation.
10. IMPORT DUTIES FOR INTERNATIONAL CUSTOMERS
Please be aware, customers are responsible for import duties on all packages shipping internationally.
11. DELIVERED YET NO PACKAGE
If you have not received your package but see "delivered" when tracking through UPS or USPS*, please follow these steps:
- File a police report through your local police station.
- Once the report is filed, send the official copy to info@hirevsports.com with your Order #.
- HIREV will submit your report to the carrier to complete the claim.
- You then have the option to receive a new package, if in stock, or receive a full refund.
*Many packages delivered via USPS will actually be at your door a few days after the date of delivery you see when tracking. For all missing USPS packages, please wait a few days before completing the steps above - we are certain you will receive your package!
12. AS-IS CLEARANCE AND OPEN BOX PRODUCTS
All sales are final. There will be no refunds, returns or exchanges on products listed under AS-IS or Clearance section. Please refer to the product description before proceeding with your purchase.
13. PRODUCT EXCHANGE
- No exchanges will be issued on products that have been damaged, used, or modified.
- Buyer is responsible for all shipping costs including return shipping for original item purchased and shipping for the exchanged product and any other associated fees, including re-delivery fees if applicable.
In all cases, once we receive a returned product, we will examine it and will process the appropriate, applicable refund as early as the same day. Depending on the method of payment, refunds should post within 1-10 business days.
14. INSTALLATION FOR HRS PRODUCTS
All of our products are aftermarket therefore they may or may not come with installation instructions, however we have installation instruction videos for most of our products and more to come soon.
Professional installation is required. Be gentle with all the plastic tabs. For any questions or concerns, please email us at info@hirevsports.com.
When installing HRS products, please make sure your car's ignition is not engaged. It is highly recommended to use a masking tape so the paint on your vehicle doesn't get damaged. Please be aware that aftermarket products sometimes don't have perfect fitment therefore customers may need to make some minor adjustments to make them fit perfectly.
15. FOG/CONDENSATION INSIDE THE TAIL LIGHTS
All aftermarket tail lights are breathable in order for air to pass through otherwise the lens would crack from inside. If you see fog building up inside the tail lights, please rest assured that this fog will go away on its own as the vehicle enters normal temperatures.
If you see condensation such as water or water droplets inside of your tail lights, please contact us to resolve this issue as condensation is covered under warranty. Please refer to the pictures below to differentiate between fog and condensation.
